Tracking Information
Once your order has been dispatched, we’ll email a shipping confirmation with your tracking link. Tracking may take 2–5 business days to show its first carrier scan.
How to track your order
- Open the shipping confirmation email sent to the address used at checkout.
- Select Track your order to view the latest carrier updates.
- If you ordered more than one item, your shipment may arrive in separate packages and each package may have its own tracking number.
Tracking has not updated
Carrier scans can be delayed while a parcel moves between facilities. Please allow up to 5 business days after dispatch for the first update and 3 business days between scans during busy periods.
Order marked delivered but not received
Check around your delivery location, ask household members or neighbours, and contact the local carrier using the tracking number. If the parcel is still missing after 48 hours, email kynora.plus@gmail.com with your order number and checkout email so we can investigate.
Need help?
Contact kynora.plus@gmail.com. Please include your order number for the fastest response.