Refund Policy

Last updated: July 18, 2026

30-day returns and size exchanges

You may request a return or size exchange within 30 days after your order is delivered. To be eligible, the item must be clean, unworn beyond a brief fit check, free from odors, marks and damage, and returned with its original packaging and included accessories.

To start a return, email kynora.plus@gmail.com with your order number and the reason for your request. Do not send products without first receiving return instructions.

Return shipping

Customers are responsible for return shipping costs for change-of-mind returns and size exchanges. If the item is defective, damaged in transit or incorrect, contact us promptly with clear photos; when the claim is approved, Kynora+ will provide an appropriate replacement, refund or return instructions.

Non-returnable items

For hygiene and safety, we cannot accept items that have been worn for extended use, washed, altered, soiled, damaged after delivery, or returned without essential components. Digital downloads and PDF guides are not returnable once delivered, except where required by law.

Refunds

We inspect eligible returns and notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or card provider may require additional processing time. No restocking fee is charged on approved returns.

Cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee cancellation after processing or shipment begins. This policy does not limit mandatory consumer rights.